Rob Solfest

Customer Experience Analytics Manager Sleep Number

Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019

11:25 Leverage Insightful CX Metrics to Reduce Customer Effort & Improve System Efficiencies

+ Focus on measures of effortless experience and identify opportunities to reduce contact and effort that a customer might face
+ Influence organizational priorities by highlighting areas of high customer effort
+ Choose right technologies that enable mature and scalable analytical growth with the organization

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda