Rob Solfest, Customer Experience Analytics Manager at Sleep Number

Rob Solfest


Customer Experience Analytics Manager
Sleep Number

Check out the incredible speaker line-up to see who will be joining Rob.

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Day Three: Main Conference And Expo: Wednesday, September 18, 2019

Wednesday, September 18th, 2019


11:25 AM Leverage Insightful CX Metrics to Reduce Customer Effort & Improve System Efficiencies

+ Focus on measures of effortless experience and identify opportunities to reduce contact and effort that a customer might face
+ Influence organizational priorities by highlighting areas of high customer effort
+ Choose right technologies that enable mature and scalable analytical growth with the organization