Scott Rothman is a Director with Challenger’s Service practice (previously part of CEB, now Gartner). In his role, Scott is responsible for sharing and presenting the Effortless Experience™ research and helping companies execute on their low-effort strategies.
Scott is a legacy CEB employee, and during his more than ten years there served as a Research Director and Advisor to executive teams around the world on how to more effectively: manage the customer experience, leverage the voice of the customer, develop talent for the new work environment, create an environment of continuous improvement, and manage change.
He has facilitated and presented on these topics at numerous speaking engagements, including keynotes and industry conferences.
Scott holds a BS in Commerce from the McIntire School of Commerce at the University of Virginia and an MBA from The Fisher College of Business at The Ohio State University.