Please note:

  • All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.
  • Any discounts offered (including group discounts) require payment at the time of registration.Group discounts apply to end users only.
  • All discount offers cannot be combined with any other offer.
  • The CCW team reserves the right to determine who qualifies as an end user. For questions regarding end user qualifications, please email

Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.

Am I an End User or a Vendor?

Vendor Pricing is applied to any company that offers customer management products or solutions regardless of the role, responsibility, or job title of the executive considering attendance. This includes but is not limited to Customer Management Technology, Outsourcing Services, Consulting Services, and Customer Management Hardware or Software.  It is at sole discretion of the CCW staff to determine the applicable pricing grid by considering these guidelines.

CCW University Future Leaders Certification Program

Your contact information, including email, may be shared with Salesforce, the sponsor of this certification program for the purpose of following up on your interests. By submitting the registration form, you agree to have your contact information, including email, passed on to Salesforce for the purpose of following up on your interests.