Head of Experience Strategy
Planned Parenthood Federation of America
Exchange Day 1
Sunday, March 25th, 2018
5:30 PM CASE STUDY: The Planned Parenthood Experience: An Innovative Approach to Employee Engagement and Patient Experience
Planned Parenthood has seized the opportunity to launch an innovative approach to experience improvement that leverages design thinking and virtual reality technology alongside best practices cultivated from consumer experience leaders across a variety of industries. Dawn Williams, the Head of Experience Strategy at Planned Parenthood, shares their journey of evolving a mission-centered organizational culture to improve the delivery of patient-centered care.