March 25-27, 2018
Hotel Colonnade, Coral Gables
Dawn Williams, Head of Experience Strategy at Planned Parenthood Federation of America

Dawn Williams


Head of Experience Strategy
Planned Parenthood Federation of America

Check out the incredible speaker line-up to see who will be joining Dawn.

Download The Latest Agenda

Exchange Day 1

Sunday, March 25th, 2018


5:30 PM CASE STUDY: The Planned Parenthood Experience: An Innovative Approach to Employee Engagement and Patient Experience

Planned Parenthood has seized the opportunity to launch an innovative approach to experience improvement that leverages design thinking and virtual reality technology alongside best practices cultivated from consumer experience leaders across a variety of industries. Dawn Williams, the Head of Experience Strategy at Planned Parenthood, shares their journey of evolving a mission-centered organizational culture to improve the delivery of patient-centered care.