March 25-27, 2018
Hotel Colonnade, Coral Gables
Jason  Dupuis, Patient Experience Officer & Director of Employee Learning & Development at PM Pediatrics

Jason Dupuis


Patient Experience Officer & Director of Employee Learning & Development
PM Pediatrics

Check out the incredible speaker line-up to see who will be joining Jason .

Download The Latest Agenda

Exchange Day 2

Monday, March 26th, 2018


9:15 AM CASE STUDY: Living Core Values: How Organizational Mission & Vision Shapes Patient Experience

Does the mission and values of your organization truly prioritize the patient experience? Are your caregivers living and breathing this vision? This case study explores how reinventing obsolete core values served as a catalyst to empower caregivers and prioritize critical behaviors impacting patient experience.