Exchange Day 2
Monday, March 26th, 2018
Americans last year were asked to complete over 40 billion surveys. Forrester Research recently found that even companies with mature CX programs “…face an uphill battle as companies struggle to get customers to respond to old-school surveys”.
Customerville CEO Max Israel walks us through how the next generation of customer experience leaders are bucking this trend, deepening the quality of engagement with their customers and their employees by incorporating design elements from the world of newspaper and magazine publishing.