Heather Hansen Presents
After 21 years defending medical providers and hospitals in malpractice cases, Heather Hansen has seen what bad communication can do to patients and providers. Bad communication in healthcare doesn’t just lead to litigation—it leads to dissatisfied patients, poor outcomes, and lost income. Technological advances can actually make things worse. There is a better way, and Heather knows it. She uses insights from her work as an award winning litigator and a trained mediator with a psychology degree to provide specific action steps to help her clients build better healthcare teams. Heather Hansen helps healthcare providers use humanity, technology and communication to improve outcomes, build better relationships and increase the bottom line.