SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Mark Micheli

VP Experience & Innovation Kelton

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019

10:15 AM Interactive Discussion Groups: TOP TRENDS IN SERVICE DESIGN IMPLEMENTATION

Select three of the following sessions you are most interested in.
 
You will receive a schedule with all three sessions to attend during the hour and a half break-out, discussing in round table format, and taking away tools & resources to assist in your Service Design Implementation. Through rotating round tables of 10 peers each, you will be able to venture throughout the venue to gather resources, toolkits, and a bit of Service Design therapy from fellow designers and facilitators around your top challenges            

 Employee Empowerment
 
            Service Blue Printing & Other Tools
 
            Co Creation & Collaboration
 
            Infrastructure & Organizational Design
 
            Digital Service Transformation
 
            Customer Research & Insights

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda