SERVICE DESIGN 2020

FROM VISION TO TRANSFORMATION: How Service Design Disrupts Business

October 13 - 15, 2020 | Chicago

Tim Ottman

Senior Director of Emerging Technology Northwestern Mutual

October 15: Pre-Conference Day

Tuesday, October 15th, 2019

9:30 AM CASE KEYNOTE: Service Design in Financial Services

Understanding the nuances of Service Design particular to financial services brings a level of complexity atypical to other industries. Illustrated through a case study example, begin to visualize the top challenges of implementing human-centered design and seek inspiration with which we can combat and succeed in spite of them. 

Check out the incredible speaker line-up to see who will be joining Tim.

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