Micah Solomon

Author, High-Tech, High-Touch Customer Service, Customer Service Contributo Forbes.com

Day 2: Wednesday, February 10th

Wednesday, February 10th, 2021

12:00 PM Ignore Your Customers (And They'll Go Away): How to Build the Ultimate Customer Service Experience in Modern Times

Learn what it takes to create the ultimate customer experience and deliver world-class customer service to today's breed of customers, particularly when faced with the challenges of current times. In the session, Micah shares hands-on secrets as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.