Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
June 21, 2010
02:00 PM - 03:00 PM EST
Axeda Webinar: How Leica Microsystems Saved $500,000 Using Smart Services
May 17, 2010
12:00 PM - 01:00 PM EST
Power to the People: How Absa Bank empowered its people to deliver better customer experiences
April 23, 2010
10:00 AM - 11:00 AM EST
Speech Analytics Revealed: Myths, Facts and Whodunit?
March 29, 2010
12:00 PM - 01:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19, 2010
02:00 PM - 03:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19, 2010
02:00 PM - 03:00 PM EST
Stop Looking! The FCR Silver Bullet is Already Here
March 03, 2010
12:00 PM - 01:00 PM EST
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
February 26, 2010
12:00 PM - 01:00 PM EST
Using Speech Analytics to Ensure Agent Quality in an Outsourced Environment
February 10, 2010
01:00 PM - 02:00 PM EST
Long Time, No See: How to keep At-Home Agents Connected
January 28, 2010
12:00 PM - 01:00 PM EST
The Real Meaning of CRM- Hint, It's not a Technology
January 06, 2010
12:00 PM - 01:00 PM EST
Delivering an Award-Winning Customer Satisfaction From your Contact Center
December 18, 2009
12:00 PM - 01:00 PM EST
Proactive Notifications: When, What and How Consumers Want to Hear from You
December 08, 2009
12:00 PM - 01:00 PM EST