Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
21 June, 2010
02:00 PM - 03:00 PM EST
Axeda Webinar: How Leica Microsystems Saved $500,000 Using Smart Services
17 May, 2010
12:00 PM - 01:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
19 March, 2010
02:00 PM - 03:00 PM EST
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
26 February, 2010
12:00 PM - 01:00 PM EST
Using Speech Analytics to Ensure Agent Quality in an Outsourced Environment
10 February, 2010
01:00 PM - 02:00 PM EST
Long Time, No See: How to keep At-Home Agents Connected
28 January, 2010
12:00 PM - 01:00 PM EST
The Real Meaning of CRM- Hint, It's not a Technology
6 January, 2010
12:00 PM - 01:00 PM EST
Delivering an Award-Winning Customer Satisfaction From your Contact Center
18 December, 2009
12:00 PM - 01:00 PM EST
Proactive Notifications: When, What and How Consumers Want to Hear from You
8 December, 2009
12:00 PM - 01:00 PM EST
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
8 December, 2009
12:00 PM - 01:00 PM EST
