Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Simplified, Streamlined and Empowered: How Unilever Transformed Consumer Services into a Strategic Asset
June 22 2010
12:00 PM - 01:00 PM EST
How 2 Give GR8 #CustomerService & Have Your Followers ‘Like’ You in All Social Channels
June 21 2010
02:00 PM - 03:00 PM EST
Axeda Webinar: How Leica Microsystems Saved $500,000 Using Smart Services
May 17 2010
12:00 PM - 01:00 PM EST
Power to the People: How Absa Bank empowered its people to deliver better customer experiences
April 23 2010
10:00 AM - 11:00 AM EST
Speech Analytics Revealed: Myths, Facts and Whodunit?
March 29 2010
12:00 PM - 01:00 PM EST
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19 2010
02:00 PM - 03:00 PM EST
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
February 26 2010
12:00 PM - 01:00 PM EST
Using Speech Analytics to Ensure Agent Quality in an Outsourced Environment
February 10 2010
01:00 PM - 02:00 PM EST
Long Time, No See: How to keep At-Home Agents Connected
January 28 2010
12:00 PM - 01:00 PM EST
The Real Meaning of CRM- Hint, It's not a Technology
January 6 2010
12:00 PM - 01:00 PM EST
Delivering an Award-Winning Customer Satisfaction From your Contact Center
December 18 2009
12:00 PM - 01:00 PM EST
