Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Providing a Unique Customer Experience via a Multi-Channel Contact Center
March 19, 2010
02:00 PM - 03:00 PM EST
Delivering Five-Star Multi-Channel Service: A Guide to Best-in-Class Strategies, Technologies and Results
February 26, 2010
12:00 PM - 01:00 PM EST
Using Speech Analytics to Ensure Agent Quality in an Outsourced Environment
February 10, 2010
01:00 PM - 02:00 PM EST
Long Time, No See: How to keep At-Home Agents Connected
January 28, 2010
12:00 PM - 01:00 PM EST
The Real Meaning of CRM- Hint, It's not a Technology
January 6, 2010
12:00 PM - 01:00 PM EST
Delivering an Award-Winning Customer Satisfaction From your Contact Center
December 18, 2009
12:00 PM - 01:00 PM EST
Proactive Notifications: When, What and How Consumers Want to Hear from You
December 8, 2009
12:00 PM - 01:00 PM EST
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 8, 2009
12:00 PM - 01:00 PM EST
Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise
September 29, 2009
12:00 PM - 01:00 PM EST
Leveraging Your Scorecards: The ABCs to Test Your Best Metrics
May 6, 2009
01:00 PM - 02:00 PM EST
