Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 08, 2009
12:00 PM - 01:00 PM EST
Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise
September 29, 2009
12:00 PM - 01:00 PM EST
Leveraging Your Scorecards: The ABCs to Test Your Best Metrics
May 06, 2009
01:00 PM - 02:00 PM EST
Lower the Costs of Your Call Center Operations Without Sacrificing Service
April 15, 2009
02:00 PM - 03:00 PM EST
The Ownership Quotient; Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
March 10, 2009
02:00 PM - 03:00 PM EST
Leveraging the Voice of the Customer to Navigate the Direction of Your Business
March 10, 2009
01:00 PM - 02:00 PM EST
