Events
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.
Proactive Notifications: When, What and How Consumers Want to Hear from You
December 8, 2009
12:00 PM - 01:00 PM EST
Call Your Callers Before They Call You: Improving CSAT and Reducing Costs with Proactive Notifications
December 8, 2009
12:00 PM - 01:00 PM EST
Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise
September 29, 2009
12:00 PM - 01:00 PM EST
Leveraging Your Scorecards: The ABCs to Test Your Best Metrics
May 6, 2009
01:00 PM - 02:00 PM EST
Lower the Costs of Your Call Center Operations Without Sacrificing Service
April 15, 2009
02:00 PM - 03:00 PM EST
The Ownership Quotient; Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
March 10, 2009
02:00 PM - 03:00 PM EST
