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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

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Beyond First Call Resolution: 5 Ways To Finally Deliver on the Promise

29 September, 2009
12:00 PM - 01:00 PM EST

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Leveraging Your Scorecards: The ABCs to Test Your Best Metrics

6 May, 2009
01:00 PM - 02:00 PM EST

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Lower the Costs of Your Call Center Operations Without Sacrificing Service

15 April, 2009
02:00 PM - 03:00 PM EST

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The Ownership Quotient; Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

10 March, 2009
02:00 PM - 03:00 PM EST

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As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.