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CCW Digital Glossary: Abandonment Rate

The percentage of callers who end the call prior to reaching a live agent.

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CX Talks: Is generative AI living up to the hype?

29 May, 2024
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CX Talks: Is generative AI living up to the hype?

2024-05-29
02:00 PM - 03:00 PM SGT

Join this discussion on the hype, promise and reality of generative AI for CX in 2024
CX Talks: Is generative AI living up to the hype?

Webinar: Call Branding Essentials: Canada’s Evolving Voice Channel

2023-11-21
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Webinar: Call Branding Essentials: Canada’s Evolving Voice Channel

The AI mantra for customer service in 2025

2023-11-15
11:00 AM - 12:00 PM GMT

Maximize customer engagement with our interactive fireside chat on using AI to achieve the best-in-c...
The AI mantra for customer service in 2025
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