GLOSSARY: Accessibility
An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.
Upcoming Events
Customer Contact Week Nashville
January 15 - 18, 2019
JW Marriott, Nashville, TN
Experience Design Week
February 25 - 27, 2019
The Oxford Hotel | Denver, CO
Customer Contact Week 2019
28 February - 01 March, 2019
The STAR Gold Coast, Queensland, QLD
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Latest Webinars
Combating Agent Apathy & Turnover Through Coaching, Career Planning & Agent Feedback
2018-11-14
02:00 PM - 03:00 PM EST
Top Tips for Midsize Businesses to Win the Cloud Customer Service Game
2018-11-07
02:00 PM - 03:00 PM EST
3 Steps To Empowering Predictive & Proactive Customer Engagement
2018-10-24
02:00 PM - 03:00 PM EST
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CCW Digital, a division of IQPC
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