GLOSSARY: Accessibility
An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.
Upcoming Events
Customer Contact Week Asia 2019
18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore
Customer Contact Week Executive Exchange
March 31 - April 02, 2019
Eden Roc Miami Beach, Florida
Design Thinking 2019
April 16 - 18, 2019
JW Marriott Austin, Austin, FL
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Three Projects to Elevate Your Customer Service in 2019
2019-03-21
02:00 PM - 03:00 PM EST
Improving Sales Effectiveness & The Customer Experience
2019-02-27
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Insurers Explore Their Future with Implementing Emerging Technologies
2019-02-13
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