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Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies
Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies

GLOSSARY: Accessibility

An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.

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CX Beyond 2020: New Rules For Customer Engagement, Agent Empowerment

2020-10-15
02:00 PM - 03:00 PM EST

Contact Center technology is changing rapidly, and volume spikes are becoming more common and unpred...
CX Beyond 2020: New Rules For Customer Engagement, Agent Empowerment
Webinar: Mobile Customer Support Dos and Don'ts

2020-10-01
02:00 PM - 03:00 PM EST

Today’s mobile users expect support to be delivered directly in an app and for the interaction...
Webinar: Mobile Customer Support Dos and Don'ts
Webinar: Customers are Demanding Digital Engagement – Is Your Business Listening?

2020-09-30
02:00 PM - 03:00 PM EST

Respect/convenience - Digital messaging is a staple in your customers lives, they expect you to be p...
Webinar: Customers are Demanding Digital Engagement – Is Your Business Listening?
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