GLOSSARY: Accessibility
An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.
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June 24 - 28, 2019
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June 25, 2019
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25 - 27 June, 2019
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Latest Webinars
4 Ways To Revitalize Phone Calls With Automation
2019-05-08
02:00 PM - 03:00 PM EST
Build, Grow and Scale an Excellent Contact Center Experience
2019-04-30
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Three Projects to Elevate Your Customer Service in 2019
2019-03-21
02:00 PM - 03:00 PM EST
Latest Online Events
Contact Centre Week ANZ Online
A 3-day online event with industry leaders sharing their case studies and thought leadership present...
CCW Online 2019: Contact Center Success In the Automation Age | May 21-22nd
Unravel the ultimate roadmap to lasting,unparalleled contact center success...
CCW Online: The Future of the Contact Center in 2019
The customer contact landscape changed greatly in 2018. Many organizations took tremendous strides t...
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