GLOSSARY: Accessibility

An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.

Upcoming Events

19th Annual Government Contact Centre Summit 2019

15 - 17 July, 2019
Swissotel, Sydney, NSW

Digital Product by Design

July 29 - 31, 2019
The LINE Hotel, Los Angeles, CA

CCW Executive Exchange August

August 18 - 20, 2019
Radisson Blu Aqua Hotel, Chicago

MORE EVENTS

Latest Webinars

Transform Your Customer Service And Reduce Costs With Conversational AI

2019-07-17
02:00 PM - 03:00 PM EST

Making CX Journeys More Simple, Consistent & Customer-Centric

2019-06-05
02:00 PM - 03:00 PM EST

The number of customer service channels, technologies and vendors is outpacing our ability to unde...

Making CX Journeys More Simple, Consistent & Customer-Centric

4 Ways To Revitalize Phone Calls With Automation

2019-05-08
02:00 PM - 03:00 PM EST

The phone channel is not dead – it is still where the majority of customers go for customer...

4 Ways To Revitalize Phone Calls With Automation

MORE WEBINARS

Latest Online Events

Contact Centre Week ANZ Online
27 - 29 May, 2019

Contact Center Success in the Automation Age
May 21 - 22, 2019

MORE ONLINE EVENTS

FIND CONTENT BY TYPE

CCW Digital | Customer Experience Tips, Research & News
COMMUNITY

ADVERTISE WITH US

Reach Customer Service & Customer Relationship Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

LEARN MORE

JOIN THE CCW Digital | Customer Experience Tips, Research & News
COMMUNITY

Join CCW Digital today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Careers With IQPC | Contact Us | About Us | Cookie Policy