GLOSSARY: Accessibility
An assessment of the customer’s ability to reach the desired point of contact, be it a specific system or agent.
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25 - 28 February, 2020
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From Idea to Success – A Contact Center’s Journey to Digital Transformation with Cognitive RPA
2019-11-13
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The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate
2019-10-23
02:00 PM - 03:00 PM EST
Why Fraudsters Love Your Contact Center’s Authentication, and Customers Hate It
2019-10-03
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