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CCW Digital Glossary: ACD (automatic call distributor)

A system for automatically routing an incoming call to specific agents or systems; typically the next-available agent.  It operates on a dynamic, real-time basis.

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CX Talks: Is generative AI living up to the hype?

2024-05-29
02:00 PM - 03:00 PM SGT

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CX Talks: Is generative AI living up to the hype?

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2023-11-15
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The AI mantra for customer service in 2025
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