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CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies
CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies

CCW Digital Glossary: Auto Wrap-Up

An ACD feature that presumes the agent will need to complete after-call work.  The agent is immediately placed into after-call work mode – and thus not made ‘available’ – after disconnecting with a customer.

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