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CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies
CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies

CCW Digital Glossary: Average Speed of Answer (ASA)

A metric referencing the average length of time a customer is required to wait in the queue (after completing relevant IVR options) before being connected to a live agent.

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February 19 - 21, 2025
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March 12 - 14, 2025
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April 22 - 23, 2025
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CCW BFSI Exchange April 2025

April 23-25, 2025
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CCW BFSI Exchange April 2025

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May 14-16, 2025
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2024-12-12
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2024-12-11
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2024-11-20
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