GLOSSARY: Blended Agent
A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.
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4 Ways To Revitalize Phone Calls With Automation
2019-05-08
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2019-04-30
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2019-03-21
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CCW Online: The Future of the Contact Center in 2019
The customer contact landscape changed greatly in 2018. Many organizations took tremendous strides t...
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