GLOSSARY: Blended Agent

A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.

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2019-07-17
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The number of customer service channels, technologies and vendors is outpacing our ability to unde...

Making CX Journeys More Simple, Consistent & Customer-Centric

4 Ways To Revitalize Phone Calls With Automation

2019-05-08
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The phone channel is not dead – it is still where the majority of customers go for customer...

4 Ways To Revitalize Phone Calls With Automation

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