GLOSSARY: Blended Agent
A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.
Upcoming Events
Customer Contact Week Asia 2019
18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore
Customer Contact Week Executive Exchange
March 31 - April 02, 2019
Eden Roc Miami Beach, Florida
Design Thinking 2019
April 16 - 18, 2019
JW Marriott Austin, Austin, FL
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2019-03-21
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2019-02-27
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2019-02-13
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