GLOSSARY: Blended Agent

A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.

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Customer Contact Week Nashville

January 28 - 31, 2020
JW Marriott, Nashville, TN

Experience Design Week

February 24 - 26, 2020
Denver, CO

Customer Contact Week Australia 2020

25 - 28 February, 2020
The STAR Gold Coast, Queensland, QLD

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From Idea to Success – A Contact Center’s Journey to Digital Transformation with Cognitive RPA

2019-11-13
02:00 PM - 03:00 PM EST

The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate

2019-10-23
02:00 PM - 03:00 PM EST

Why Fraudsters Love Your Contact Center’s Authentication, and Customers Hate It

2019-10-03
02:00 PM - 03:00 PM EST

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Contact Center 2025: A Roadmap
December 03 - 04, 2019

Trends in Customer Experience Design & Strategy
September 10 - 11, 2019

CCW Asia Online
August 27 - 28, 2019

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