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CCW Digital Glossary: Blended Agent

A customer capable of handling inbound and outbound calls on the same shift.  In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.

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July 15 - 16 2025
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Customer Analytics Exchange

July 23 - 25 2025
Austin, TX

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CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL

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CCW Executive Exchange August 2025

All Access: AI Revolution in Customer Self Service & Support APAC 2025

August 26 - 27 2025
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All Access: AI Revolution in Customer Self Service & Support APAC 2025

Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore

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Customer Contact Week Asia 2025
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Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

2024-12-12
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Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

Webinar: Propelling Humans and Automated Systems to New Heights with Speech Analytics

2024-12-11
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Webinar: Propelling Humans and Automated Systems to New Heights with Speech Analytics

Webinar: Redefining Customer Experience with Agentic AI Platforms

2024-11-20
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As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.

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