GLOSSARY: Blended Agent
A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.
Upcoming Events
Customer Contact Week Nashville
January 15 - 18, 2019
JW Marriott, Nashville, TN
Experience Design Week
February 25 - 27, 2019
The Oxford Hotel | Denver, CO
Customer Contact Week 2019
28 February - 01 March, 2019
The STAR Gold Coast, Queensland, QLD
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2018-11-14
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2018-10-24
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