GLOSSARY: Blended Agent

A customer capable of handling inbound and outbound calls on the same shift. In the modern era, this may also reference agents who can handle engagements in multiple channels within the same shift.

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Experience Design 2020

February 24 - 26, 2020
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25 - 28 February, 2020
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02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

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7 Little Known Ways To Eliminate Customer Pain Points

2020-02-12
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Looking At 2020: Is Your Contact Center Really Customer-Centric?

2019-12-12
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Looking At 2020: Is Your Contact Center Really Customer-Centric? Everyone talks about customer cent...

Untapped Opportunities: What You Should Know About IVR

2019-12-11
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March 03 - 04, 2020

CXN Live: APAC Online 2020
March 17 - 19, 2020

New Standards For Customer Contact Performance
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