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CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies
CCWomen Customer Experience Performance & Metrics Agent Engagement Customer Insights & Analytics Social, Mobile & Web Tools & Technologies

CCW Digital Glossary: Collaborative Co-Browsing

A technology that enables an agent to physically access a customer’s computer and thus demonstrate proper use.  It is most often used during technical support interactions.

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