The strategies for managing interactions in the event that the queue builds beyond an acceptable level. This is not to be confused with “escalation,” which involves moving an interaction to a higher-ranking agent or channel.
February 19 - 21, 2025
San Francisco, CA
March 04 - 06, 2025
March 12 - 14, 2025
Austin, TX
April 22 - 23, 2025
Free CX Network Webinar Series
April 23-25, 2025
Kansas City, MO
May 14-16, 2025
Memphis, TN
Insights from the world’s foremost thought leaders delivered to your inbox.
2024-12-12
02:00 PM - 03:00 PM EST
2024-12-11
02:00 PM - 03:00 PM EST
2024-11-20
02:00 PM - 03:00 PM EST
By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 170,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
Become a Member today!
Already an IQPC Community Member?
Sign in Here or Forgot Password
Sign up now and get FREE access to our extensive library of reports, infographics, whitepapers, webinars and online events from the world’s foremost thought leaders.
We respect your privacy, by clicking 'Subscribe' you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.