Insight about customer and agent behavior and sentiment that is detected and assessed during the actual interaction. This can be used to improve the current call or as coaching material during training sessions.
April 24-26, 2024
The Wigwam | Phoenix, AZ
May 15-17, 2024
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June 18 - 19, 2024
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June 19 - 20, 2024
Free CX Network Webinar Series
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2024-05-29
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2023-11-21
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2023-11-15
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By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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