Sign up to get full access to all our latest content, research, and network for everything customer contact.

GLOSSARY: Upselling

The process of encouraging a new customer to add products (or buy a higher-priced product) during his initial transaction or an existing customer of upgrading his current product assortment.  It is one of a contact center’s main vehicles for driving measurable revenue and, thus, providing its viability as a revenue/profit center.