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GLOSSARY: Virtual Agents

Occasionally used as a synonym for at-home agents, virtual agents also represent a class of self-service technology that users computerized “agents” to help walk customers through the self-help process.

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2021-02-03
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Over the past year, companies scrambled to accommodate new customer behaviors, channels, and work en...

Webinar - New Year, New Customer Expectations: How To Transform Your Virtual CX, Featuring Vari

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2020-12-16
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You’re living through an unexpected and rapid shift in the way you serve customers. CX practic...

Webinar - Connecting Customer Experiences and Employee Experiences: CX Innovation in 2021

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2020-12-09
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