GLOSSARY: Virtual Agents
Occasionally used as a synonym for at-home agents, virtual agents also represent a class of self-service technology that users computerized “agents” to help walk customers through the self-help process.
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CX Beyond 2020: New Rules For Customer Engagement, Agent Empowerment
2020-10-15
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2020-10-01
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Webinar: Customers are Demanding Digital Engagement – Is Your Business Listening?
2020-09-30
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