GLOSSARY: Virtual Agents

Occasionally used as a synonym for at-home agents, virtual agents also represent a class of self-service technology that users computerized “agents” to help walk customers through the self-help process.

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2019-11-13
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The Practitioner’s Guide to Conversational AI: What Call Types You Should Automate

2019-10-23
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Why Fraudsters Love Your Contact Center’s Authentication, and Customers Hate It

2019-10-03
02:00 PM - 03:00 PM EST

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