GLOSSARY: Virtual Agents
Occasionally used as a synonym for at-home agents, virtual agents also represent a class of self-service technology that users computerized “agents” to help walk customers through the self-help process.
Upcoming Events
Customer Contact Week Nashville
January 15 - 18, 2019
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February 25 - 27, 2019
The Oxford Hotel | Denver, CO
Customer Contact Week 2019
28 February - 01 March, 2019
The STAR Gold Coast, Queensland, QLD
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