Sign up to get full access to all our latest content, research, and network for everything customer contact.

GLOSSARY: Virtual Agents

Occasionally used as a synonym for at-home agents, virtual agents also represent a class of self-service technology that users computerized “agents” to help walk customers through the self-help process.

Upcoming Events

CXN Live: Contact Centers 2020

14 - 16 July, 2020

Customer Contact Week Malaysia

14 - 16 July, 2020
Online Event (11:00 AM SGT)

Modernizing Service Experiences With AI & Digital

07/21/2020 - 7/24/2020

Design Thinking July Digital Summit

July 21 - 22, 2020

Chief Experience Officer Exchange July

July 27 - 29, 2020

CCW Virtual Exchange August

August 17 - 19, 2020
Virtual Exchange

MORE EVENTS

Latest Webinars

Webinar: Reinventing Agent Enablement, This Time Backed By AI

2020-08-05
02:00 PM - 03:00 PM EST

Webinar: The Post-Pandemic Contact Center: What's Next For Remote Work & Digital Customer Engagement

2020-06-30
02:00 PM - 03:00 PM EST

With the rush to move agents home in response to COVID-19 coming to a close the new conversation is...

Webinar: The Post-Pandemic Contact Center: What's Next For Remote Work & Digital Customer Engagement

Webinar: “Extreme self-service” - Automation-first customer service strategies to prepare for a downturn

2020-06-24
02:00 PM - 03:00 PM EST

Digital transformation was already a top priority for contact centers, and recent events have height...

Webinar: “Extreme self-service” - Automation-first customer service strategies to prepare for a downturn

MORE WEBINARS

FIND CONTENT BY TYPE

CCW Digital
COMMUNITY

ADVERTISE WITH US

Reach Customer Service & Customer Relationship Management professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

LEARN MORE

JOIN THE CCW Digital
COMMUNITY

Join CCW Digital today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Careers With IQPC | Contact Us | About Us | Cookie Policy