Celebrate People Skills for National Customer Service Week
National Customer Service Week brings well deserved attention to dedicated customer service and technical support reps and all that they do. To that end, I pledged a few weeks ago to write at least one customer service post each week to honor the people and the field of customer service. This post is the 2nd in the series in preparation for National Customer Service Week.
Celebrate People-Skills: As your customer service teams celebrate with contests, parties, and picture taking, celebrate people skills (aka soft skills) with a thought for each day! Here are five of mine and one from Tristan Bishop.
An authentic smile changes everything. On the phone, in person, and even the words you use in text,
Continuously improving your people skills prepares you to effectively handle any customer service interaction with dignity and success.
Reposted on Call Center IQ site with permission from Kate Nasser, The People-Skills Coach.