Finding Your Inner Customer Service Agent with Barbara Burke




World renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by Simply Changing Your Mind. Burke's fable is about a new call center representative's struggle with ornary customers and how she decides to turn her problems into solutions.
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