8 Million Customers, 171 Languages and 1 Big Apple

Posted: 12/20/2010

Joe Morrisroe, 311NYC's Executive Director and Deputy Commissioner for the mayor of New York City, gives the opening keynote speech at the first annual International Contact Center Expo and Conference in Miami. Joe discusses the launch, background and development of 311, as well as redirecting calls and taking the load off of 911 in New York City. Morrisroe also touches on a few of the many challenges that come with running such an ambitious government organization, including high volume data management.

To hear more from Joe, check out an exclusive Call Center IQ interview, including 311 Philadelphia's Director Rosetta Carrington Lue.

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