Voice of the Customer TV: Developing Your Smart Voice

Posted: 09/21/2010

Call Center IQ is proud to present the first in its series of videos entitled, Voice of the Customer (VOC) TV.

In this episode, Kate Nasser, a 21 year veteran in the Customer Management Industry is widely known as the people skills coach, and it's not hard to see why once you've heard what she has to say about various important aspects of call center rep training. Kate pinpoints categories that can make or break a successful service call such as diversity, personality traits and generational gaps.

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