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Special Report: The FP3 Experience

Frictionless, Personalized, Predictive, Proactive

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Brian Cantor

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Customers know what they want. More importantly, they know that in the age of customer centricity, they do not have to compromise on that demand. If you cannot deliver it, someone else will.

So what exactly do they want? They want the “FP3 Experience.” They want an engagement journey that is frictionless, personalized, predictive and proactive.

Delivering that type of experience is certainly challenging, but it is very possible. In fact, it actually benefits your organization to focus on FP3. This new special report reveals how to conquer those challenges and attain those benefits.

Topics include:

  • Four issues that increase effort for customers and agents
  • Practical tips for creating a more personalized experience
  • Steps to better predicting customer intent and behavior
  • Crucial factors that impact proactive engagement
  • Ways to build an “FP3 culture” within your contact center