Intelliresponse Presents: Death of the Contact Center - Are the Rumors True?

call center week
Posted: 03/17/2013
Job:
Company: Call Center Week

Driven by the explosion in communication options and widespread customer acceptance of new self-service channels, the era of the traditional call center has well and truly passed. The call center is no longer the first port of call for consumers who want fast answers to simple questions.

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call center week
Posted: 03/17/2013
Job:
Company: Call Center Week