Special Report: New Standards for the Contact Center
New year, new contact center.
Yesterday's contact center - with its uninviting environment, poorly trained agents, transactional mindset and inefficient systems - has no place in today's era of customer centricity. To empower agents to connect with customers and drive more satisfaction, loyalty and revenue, it is time to embrace a higher standard.
What does this new standard entail? How can you make the necessary transformations? Our Special Report has the answers!
-- The new way to think about contact center culture
-- 5 New standards for the contact center of 2020
-- Tips for cultivating a team of "next-generation" contact center agents
-- Ways to rethink the traditional phone/voice channel
-- Best practices for making the digital transformation (and omnichannel engagement) a reality
-- Smarter strategies for implementing artificial intelligence