Special Report: New Standards for the Contact Center

Brian Cantor

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New year, new contact center.

Yesterday's contact center - with its uninviting environment, poorly trained agents, transactional mindset and inefficient systems - has no place in today's era of customer centricity. To empower agents to connect with customers and drive more satisfaction, loyalty and revenue, it is time to embrace a higher standard.

What does this new standard entail? How can you make the necessary transformations? Our Special Report has the answers!

Topics include:

-- The new way to think about contact center culture

-- 5 New standards for the contact center of 2020

-- Tips for cultivating a team of "next-generation" contact center agents

-- Ways to rethink the traditional phone/voice channel

-- Best practices for making the digital transformation (and omnichannel engagement) a reality

-- Smarter strategies for implementing artificial intelligence