Home-Based Agents and the Virtual Call Center

Gina Scanlon

Chris Carrington talks with CMIQ about the training and hiring process for home-based agents, as well as the difficulties in conveying a sense of realistic culture in order to find a common dialect with your customers. He also touches on the future of call centers and why he sees a shift on its way into onshoring. Carrington is the CEO at Alpine Access, a home-based call center company that just recently won the top ranking in Datamonitor Group's 2010 Black Book of Outsourcing Report.