I'm looking for information on internal help desks. How does your call center handle it when a customer service rep needs assistance answering a customer question? Do you have an assist or help desk, do they find someone or use chat or IM?
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I'm looking for information on internal help desks. How does your call center handle it when a customer service rep needs assistance answering a customer question? Do you have an assist or help desk, do they find someone or use chat or IM?
