Sign up to get full access to all our latest content, research, and network for everything customer contact.

What do you consider to be off-task time for contact center agents? We have a cool-off room for the agents and we need to properly schedule cool-off time into their day...

Add bookmark

What do you consider to be off-task time for contact center agents? We have a cool-off room for the agents and we need to properly schedule cool-off time into their day...

RECOMMENDED