Sign up to get full access to all our latest content, research, and network for everything customer contact.

Philadelphia 311 came under HARSH public criticism despite a customer satisfaction rating of 93%. As a call center leader, how much stock should you put in the customer experience alone?

Add bookmark

Philadelphia 311 came under HARSH public criticism despite a customer satisfaction rating of 93%. As a call center leader, how much stock should you put in the customer experience alone?

RECOMMENDED