Sign up to get full access to all our latest content, research, and network for everything customer contact.

In a banking environment, if an agent is faced with a low net worth gladys customer (unhappy), is it a good idea to empower the agent to provide cash to allay the situation? What about high net worth customers?

Add bookmark

In a banking environment, if an agent is faced with a low net worth gladys customer (unhappy), is it a good idea to empower the agent to provide cash to allay the situation? What about high net worth customers?

RECOMMENDED