Does anyone have some best practices around where the contact center should report to from an organisation structure perspective, would that be marketing, sales and if so why? As we are looking at an organisation structure design, this subject came u
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Does anyone have some best practices around where the contact center should report to from an organisation structure perspective, would that be marketing, sales and if so why? As we are looking at an organisation structure design, this subject came up and we really did not know or understand the positives, negatives, best practice in other companies..
