My company has implemented an IVR system for Caller ID/Intent and I'm trying to develop SLAs for ID and Intent...was wanting to see if I could get feedback on what percentages are standard for matching on ID and caller intent...seems like it'
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My company has implemented an IVR system for Caller ID/Intent and I'm trying to develop SLAs for ID and Intent...was wanting to see if I could get feedback on what percentages are standard for matching on ID and caller intent...seems like it's around 80 - 85%. What does your company have in place?
