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10 Best Practices for Deploying Your Contact Center in the Cloud

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Download this informative whitepaper from Ovum and sponsored by Genesys –"Deploying Your Contact Center in the Cloud – A Guide to Best Practices". Cloud-based contact centers are providing access to a wide-range of features and functions to effectively engage with customers across multiple channels – quicker and more economically than ever before. Understand how you can identify and plan for potential successes and challenges in implementing a cloud-based contact center.