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AI for CX CCW Analyst Insights CCWomen CX News and Trends Customer Contact Strategy and Operations Customer Contact Workforce

Special Report: 5 Winning Contact Center Themes

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Customer Contact Week
11/05/2015

The 2015 Post Event Executive Report from Call Center Week features exclusive interviews with experts from Avaya, Google, AT&T, Cigna and Career Builder who have intimate knowledge of our five themes: 1.) Creating a Winning Culture 2.) Customer-Centricity & Experience 3.) Training, Empowering & Engaging Agents 4.) Technology and 5.) Personalization.

Upcoming Events

Customer Management Practice

January 1 - December 1, 2030

Customer Contact Week Australia and New Zealand

18-19 March 2026

Royal Randwick Racecourse, Sydney, Australia

GOVCC - Government Contact Centre Summit

18 - 19 March 2026

Sydney, Australia

GOVCC - Government Contact Centre Summit

Webinar: How Insurely Introduced Voice Agents to Their Contact Center

26 March, 2026

Online

CX In 2030: Future Of The Omnichannel Contact Center

May 19 | 12 PM ET

Online

CX In 2030: Future Of The Omnichannel Contact Center

Modernizing Service Experiences With AI & Digital

September 15

12 PM ET

Modernizing Service Experiences With AI & Digital

Latest Webinars

Webinar: How Insurely Introduced Voice Agents to Their Contact Center

2026-03-26

02:00 PM - 03:00 PM EST

With Voice AI becoming more intelligent, intuitive and sophisticated, it has become a critical tool...

Webinar: The Future of CX Needs More Voices at the Table: Why Connection, Perspective, and Leadership Matter More Than Speed

2026-03-18

02:00 PM - 03:00 PM EST

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

2024-12-12

02:00 PM - 03:00 PM EST

Webinar: Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts

JOIN THE CCW Digital COMMUNITY

As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.