Special Report: 5 Winning Contact Center Themes
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The 2015 Post Event Executive Report from Call Center Week features exclusive interviews with experts from Avaya, Google, AT&T, Cigna and Career Builder who have intimate knowledge of our five themes: 1.) Creating a Winning Culture 2.) Customer-Centricity & Experience 3.) Training, Empowering & Engaging Agents 4.) Technology and 5.) Personalization.