Sign up to get full access to all our latest content, research, and network for everything customer contact.

Creating Dramatic Results Through Contact Centre Skills Training

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Expectations and competitiveness in today’s marketplace are much higher. For contact centre leaders and organizations as a whole, the need to get more value out of each customer interaction is critical.

Organizations need to rethink the transactional role of bringing customers aboard to a relationship building strategy that will get customers to open up and do more business with the company.

And in doing so, organizations have to overcome a very strategic challenge: What can the contact centre do for the business to ensure that it is not just a cost centre but a profit centre as well?

In this 8-minute documentary, "Creating Dramatic Results Through Contact Centre Skills Training", you’ll hear feedback from contact centre leaders on critical issues facing contact centres today.

You’ll learn first-hand from companies such as American Express and Canadian Tire Financial Services about how Fusion Learning was able to help them increase insurance sales, balance transfer sales rates and account retention.

Fusion Learning will take you through practical approaches to drive revenue, profit and customer satisfaction.