Creating Dramatic Results Through Contact Centre Skills Training

Expectations and competitiveness in today’s marketplace are much higher. For contact centre leaders and organizations as a whole, the need to get more value out of each customer interaction is critical.

Organizations need to rethink the transactional role of bringing customers aboard to a relationship building strategy that will get customers to open up and do more business with the company.

And in doing so, organizations have to overcome a very strategic challenge: What can the contact centre do for the business to ensure that it is not just a cost centre but a profit centre as well?

In this 8-minute documentary, "Creating Dramatic Results Through Contact Centre Skills Training", you’ll hear feedback from contact centre leaders on critical issues facing contact centres today.

You’ll learn first-hand from companies such as American Express and Canadian Tire Financial Services about how Fusion Learning was able to help them increase insurance sales, balance transfer sales rates and account retention.

Fusion Learning will take you through practical approaches to drive revenue, profit and customer satisfaction.