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Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.
479 results
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November 13, 2017 by Brian Cantor
brian
Cliches are generally cliches for a reason.Sometimes, however, they overstay their welcome.  Sometimes they fail to capture the nuances of modern day Read more Tags: Omnichannel | customer experience journey
November 3, 2017 by Andy Hanselman
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We justifiably encourage businesses for taking a futurist approach to their customer experiences.  Instead of dwelling on previous challenges or Read more Tags: customer centricity | brand identity
October 23, 2017 by Lisa Schulman
Lisa Schulman
When you spend a week with some of the most accomplished, passionate executives in the customer contact space, you are going to walk away with Read more Tags: customer centricity | ccw
October 17, 2017 by Lisa Schulman
Lisa Schulman
The eagerly anticipated CCW Fall is officially underway at Horseshoe Bay Resort in Texas.Over the course of the week, thought leaders from some of Read more Tags: ccw
September 25, 2017 by Seth Adler
Seth Adler
For small businesses, the bank should serve as a line of defense against the burden of financial management.  It should not be the burden.Eytan Read more Tags: customer effort
September 11, 2017 by CCW Digital
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Which customer contact “trends” are organizations pursuing?  Which, if any, are being dismissed as empty hype?These questions are the centerpiece of Read more Tags: proactive engagement | customer complaints | customer retention
September 4, 2017 by CCW Digital
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CCW Digital's weekly podcast series is all about candid conversations with customer management leaders.This week, the conversation is with Antonio Read more Tags: leadership | finance
August 11, 2017 by Jason Karaman
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Phone representatives have to constantly fight an uphill battle to do well at their job. One of the worst things that you’ll have to face is a Read more Tags: call center | customer centricity
August 1, 2017 by CCW Digital
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Introducing the CCW Digital PodcastCCW Digital Podcast launches featuring personal conversations about business, leadership and customer Read more Tags: contact center | leadership
July 14, 2017 by Brian Cantor
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The following is an excerpt from CCW Digital's Executive Report on Customer Experience.  To download your complimentary copy, click here.Customers Read more Tags: customer complaints | wait time
479 results
of 48