No Hardware: Making the Case for a Hosted Call Center

call center week
Posted: 11/09/2011
Job:
Company: Call Center Week

This white paper weighs the value of cloud solutions against their hardware-based counterparts by addressing each of the principles involved in selecting a contact center solution. It outlines the evolution of industry technologies, assesses the needs of modern organizations, including a rare look into human capital costs and ultimately leverages real-world examples to examine the case for a hosted call center.

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call center week
Posted: 11/09/2011
Job:
Company: Call Center Week