Special Report: Remote Agents - Managing a WFH Contact Center
Although ill-advised, it was once very easy to ignore a business contingency plan during periods of fortune and economic prosperity. However, throughout the behavioral shifts behooved by the COVID-19 pandemic, businesses are seeing the consequences of their inactivity.
In this report you’ll learn:
• The remote trends and best practices that are here to stay
• Current CX delivery challenges and how to overcome them
• How to improve brand tone and speech analytics in the remote, digital era
• How to micro-coach employees through real-time data
• How to measure front-line employee and agent effort - from your couch