Turning Data into Profit the Oracle Way Posts
Improving Customer Service Experiences through Business Intelligence and Employee Satisfaction
Published: 2009-05-04
Published: 2009-05-04
Customer Feedback Is Critical Today’s customer is offered a variety of ways to provide feedback regarding the customer experience with products or services. Leading companies use this customer input to continually enhance service deli...
Turning Data into Profit: Using the Customer Experience to Drive Improvement and Growth at Oracle
Published: 2009-02-17
Published: 2009-02-17
It is well documented that optimizing customer loyalty has a direct and positive impact on a company’s financial performance and strategy. Increasing customer loyalty through improved customer experiences can be driven by the insight gained from a...
