3 Ways to Turn Call Center Wrongs into Customer Management Rights

Brian Cantor

The endurance of rain is required to experience a rainbow. And in customer management, some of the best, most customer-centric outcomes can stem from some of the worst contact center policies. Make no mistake. Customer management is certainly easier when businesses put their best feet forward. When they act in accordance with the voice of the customer at all times, they assure that they will never miss out on opportunities to build meaningful relationships that produce meaningful, long-l...
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