6 Pillars of a Successful Customer Experience Strategy
It might be the "age of the customer," but no industry has managed to adopt a consistent, unwavering sense of customer-centricity. Businesses within all areas are subject to the inefficiencies and inefficacies that produce dissatisfaction, mistrust and, ultimately, lost business.
That does not mean some market segments struggle more than others.
The utilities sector is one of those struggling industries. Riddled with inefficiencies and drowning in customer perception issues, utilities ar...
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