Handling A Customer Complaint? Here Are 6 Things You Need To Do

Brian Cantor

Complaint management arguably represents the most dreaded form of customer engagement, and with good reason. Complaining customers are emotional, and that emotion often manifests as unpleasantness – if not downright rudeness – during the interaction. Sadly, there is no secret sauce for making complaint resolution an enjoyable process. The interaction probably will be contentious, and locating a resolution probably will not be the easiest task in the world. There is, however,...
To continue reading this story

Learn More   Existing Users