Podcast: The CX Is A Business-Wide Focus




The customer experience does not reside in a vacuum in Claudiu Coltea's organization.

It, instead, factors into every product and business line.  As all impact the business' connection with customers, all must consider the customer experience when setting objectives and executing strategy.

Coltea shares this CX-centric approach in the latest edition of the CCW Digital podcast.  Listen below.