Sign up to get full access to all our latest content, research, and network for everything customer contact.

United Airlines Passengers Stranded on Tarmac for 15 Hours: Whose Fault Was It?

Airlines often blame weather and logistics for delays. How do you compensate customers when it's not your fault?

Add bookmark
Kindra Cooper
Kindra Cooper
01/23/2019

United airlines stuck on tarmac
Whose fault is it, really? That’s usually the question foremost on everyone’s minds following a high-profile airline flub, with bystanders airing their views on social media as vehemently as the ill-fated passengers who were onboard (or bumped off, denied boarding or deplaned, depending on the incident). Airline PR reps tend to milk this loophole to offset blame - and they’re not completely in the wrong. Statistically speaking, the majority of flight delays are beyond the air...
To continue reading this story get free access

RECOMMENDED