United Airlines Passengers Stranded on Tarmac for 15 Hours: Whose Fault Was It?
Airlines often blame weather and logistics for delays. How do you compensate customers when it's not your fault?
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Whose fault is it, really? That’s usually the question foremost on everyone’s minds following a high-profile airline flub, with bystanders airing their views on social media as vehemently as the ill-fated passengers who were onboard (or bumped off, denied boarding or deplaned, depending on the incident).
Airline PR reps tend to milk this loophole to offset blame - and they’re not completely in the wrong. Statistically speaking, the majority of flight delays are beyond the air...
