Call Center Industry Provides Opportunity within Disabled Community

Gina Scanlon

CMIQ speaks with special guest, Linda J. Walsh, Founder, President and CEO of Virtual Training Systems, a company that develops e-learning educational programs and online job training services to individuals with disabilities as well as their caregivers to include disabled veterans, military families and other economically disadvantaged Americans.

Virtual Training Systems places a large constituent base within the call center industry, both at home and onsite. Ms. Walsh provides some shocking statistics, including the unemployment rate within the disabled community, as well as the number of people who go undiagnosed with a disability, such as chronic obstructive pulmonary diseases (12 million Americans). Walsh also discusses why these positions are necessary for the disabled community, which the US Census Bureau cites as America's largest minority group.

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